Complaints Procedure

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Complaints Procedure

Customer Service is our absolute priority here at LeaseYourNextCar.com and our reputation really matters to us.  In the unlikely event we haven’t been able to resolve an issue to your satisfaction we have laid out a complaints procedure below. 

We thoroughly investigate all issues that are brought to our attention and value all customer feedback.   For all issues reported, we gather information both from our suppliers as well as internally to ensure a fair and satisfactory outcome.  Once a resolution has been agreed upon we document the actions required to achieve the outcome and notify all parties involved.

We review how the issue could have been prevented from happening in the first place and put the necessary steps in place to minimise the risk of the issue ever recurring. Once actions to address the issue have been implemented we review the outcome to ensure all raised concerns have been addressed satisfactorily.  We also review remedial processes or changes that were implemented.

We actively encourage feedback from our customers and aim to respond to all issues within 1 working day.  Please contact complaints@leaseyournextcar.com in the first instance. Or call us on 01273 789 900.  If an agreed resolution cannot be found, the matter will be escalated to our Director Jon Bardill.

Should you wish to escalate the complaint to the Financial Ombudsman Service, their contact details are as follows:  

Financial Ombudsman Service, Exchange Tower, London, E14 9SR, Tel: 0800 023 4567

© 2020 LeaseYourNextCar.com (Eco Automotive Limited), Registered in England and Wales No: 12324322 | Information Commissioner's Office Registration No: A8711243.  

Eco Automotive Ltd T/A www.leaseyournextcar.com is an Appointed Representative of Eurocar Group Ltd which is authorised and regulated by the Financial Conduct Authority for consumer credit activities. (Firm Ref Number No. 718283)

We are a credit broker, not a lender. You can check this on the FCA Register by visiting the www.fca.org.uk or by contacting the FCA direct on 0300 500 8082.

Company Information

Company Name: Eco Automotive Limited
Registration: Registered in England and Wales No: 12324322
Registered Office: Suite 204, Pier Werks, 21-22 Old Steine, Brighton, BN1 1EL

Contact Email: admin@leaseyournextcar.com

 

 

We provide a transparent service that's built on trust and care about our customers which is why you should get in touch now and lease your car with us.

Call us and get a free no obligation quote today 01273 789 900.